Overview
The General Sales Manager is responsible for ensuring the success of all aspects of variable operations of the dealership. The position is responsible for management of staff, sales and F&I processes, hiring of personnel, training, desking deals and achievement of target forecasts. The General Sales Manager takes direction and is accountable to the General Manager.
Qualifications/Skills Required
Proven Sales performance, leadership and team management experience; ability to motivate and proactively develop a Sales Team and leads by example
- Goal Oriented
- Exceptional multi tasker and time manager; organized
- Exceptional understanding of the trends in the marketplace; ability to conduct trend analyses
- Ability to find solutions and resolve conflict
- Excellent communicator with exceptional oral and written skills
- Driven to provide outstanding customer experiences
- Exhibits sound judgment, empathy, and integrity
- Amazing trainer and coach process oriented, has expert product knowledge
- Full understanding of regulations, laws and required compliance in the Automotive Industry including OEM policies and procedures
- Strong understanding and ability to calculate profit margins; track sales and monitor forecast expectations and analyze financial information
- Computer proficient
- VSA Licensed
Primary Responsibilities
- Work with the General Manager on the development of operational strategies;
- Recruitment of new employees
- Positively direct, coach, mentor, motivate, develop and support a successful sales team;
- Develop and deliver training programs and schedules for Sales Team Coordinate activities with F&I Managers to ensure they are aligned with operational strategies, documentation is accurate and deliveries are timely;
- Monitor and promote effective sales processes, and create enthusiasm to produce exceptional sales performance and growth; has an exceptional understanding of KPI, closing ratios;
- Oversee a strategy to continuously engage customers, provide outstanding customer experiences and drive referral and repeat business;
- Develop sales objectives/forecasts for individual performance; monitor and assess progress and closing ratios;
- With direction from the General Manager, create, review and manage departmental budgets for expenses;
- Desk and close deals; mentor Sales Managers to desk and close deals;
- Aid in the creation, and design of marketing campaigns to drive quality leads;
- Ensure the team follows all current company policies, processes and procedures;
- Comply with any WorkSafe requirements, and safety protocols;
- Support of all other dealership operations including Fixed Operations and Accounting to promote cooperation and a team environment;
- Undertake all other tasks that may be delegated to you under the supervision of the General Manager
Core Values
Accountable -- you stand by your decisions because they are sound
Builder of Relationships -- you have positive working relationships with others both internally and externally
Love What You Do -- you are energetic, outgoing and your enthusiasm for the business is infectious
Ethical -- your standards align with the values of the organization
